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Sales FAQ
(Frequently
Asked Questions)
Click on a
question listed below to see the corresponding answer.
If you do not see your question listed here, please contact our sales department:
sales@TaskImpact.com
Frequently Asked Sales Questions
Getting Started
Is Task Impact a web-based program?
Can I download the software directly from your web site?
Do I have to buy the program?
How much does Task Impact cost?
How do I buy the program?
After I purchase the software, how do I download the program?
General Product Info
What is your return policy?
Do you have a user’s manual?
Do you charge sales tax?
Can the program be shipped to me?
Is technical support included?
Program Functions
Can I keep the history of all of my completed tasks?
Does Task Impact automatically back up my data?
Can I e-mail tasks and reports?
Can Task Impact interface with my PDA or Pocket-PC?
Computer Related Questions
What happens if I switch computers?
Is Internet access a system requirement?
What is Microsoft SQL Server and why is it running on my computer
when I use the program?
Where is my data kept?
Do you have a version of Task Impact that is compatible with a Mac?
Answers:
Is Task Impact a web-based program?
No, Task Impact is installed onto your own computer. This means that you are the only one who can view and edit your
important personal information. All data backups are controlled by you - the end user.
(return to top)
Can I download Task Impact directly from your web site?
You can download Task Impact after you have purchased the program. (return to top)
Do I have to buy the program?
Yes, you can purchase the program for $9.99. We do offer a 30-day Money Back Guarantee. (return to top)
How much does Task Impact cost?
Task Impact is $9.99 and the program will never expire. This includes the use of all features for home inventory,
pictures, contact management, and other home details.(return to top)
How do I buy the program?
You can call us at 800-559-7040 during normal business hours or purchase online using the
Online Order Form available on the
website. We also have a Printable Order Form
available on our Order page if you prefer to fax or mail your order. All transactions are 100% secure.
(return to top)
After I purchase the software, how do I download the program?
Once your payment has been processed, you will receive an email with a link directing you to download Task Impact.
If you have not yet received the link, call 800-559-7040. (return to top)
What is your return policy?
You can return the program for a full refund within 30 days of
original purchase. (return to top)
Do you have a user’s manual?
The manual for Task Impact is built right into the program. To
access it, click Help, then choose Task Impact Help. You can
search the manual by keyword, find a specific topic, or read it
chapter and page. You can print the manual if desired by opening the
PDF version. To access this, right-click on the desktop icon, choose
Open File Location (or Find Target) and double-click TaskManual.pdf.
It can also be downloaded from our web site. (return to top)
Do you charge sales tax?
Only Ohio orders will be charged 6.00% sales tax. (return to top)
Can the program be shipped to me?
Task Impact is only available to be downloaded from the Internet. (return to top)
Is technical support included?
You can send support questions to: support@taskimpact.com. We will
do our best to respond to your e-mail within 2-3 hours of the time we receive it (please allow for
our regular business hours). Other free (and FAST!) options include our Frequently Asked
Questions, User’s Manual, and Free Video Demonstrations. (return to top)
Can I keep the history of all of my completed tasks?
Task Impact enables you to enter unlimited tasks.
You will have the option to keep all completed tasks in your task list or
delete them if you choose. (return to top)
Does Task Impact automatically back up my data?
Yes, Task Impact will backup your data automatically each day the
program is used. This happens the first time each day that you open
the program. You can also do a manual backup by opening the program
and choosing File, Backup Database. (return to top)
Can I e-mail tasks and reports?
Yes, you can e-mail reports and tasks
from the program by using your computer's default e-mail client
(such as Microsoft Outlook, Outlook Express, Windows Mail,
Thunderbird, etc.) This e-mail client will have to be configured
correctly in order to use the Task Impact e-mail function. (return to top)
Can Task Impact interface with my PDA or Pocket-PC?
No, at this time, Task Impact does not interface with portable mobile devices. (return to top)
What happens if I switch computers?
If you move your program from one computer to another, you will
first need to backup your data (File, Backup Database) and save the
database on an external memory device (such as CD or flash drive).
Before uninstalling the program on the original computer, install
Task Impact on the new computer by downloading the Easy of our
program from our web site. When you have access to Task Impact on both computers, contact our
sales department during normal business hours and we can help you
de-activate the program on the original computer and activate it on
the new one. You can then restore your database into the program on
the new computer. (return to top)
Is Internet access a system requirement?
The program itself can be used without Internet access. However, all program updates, technical
support via e-mail, and the Frequently Asked Questions section of
the Task Impact Help feature do require Internet access. (return to top)
What is Microsoft SQL Server™ and why is it running on my computer
when I use the program?
Microsoft’s SQL Database Server is a database engine installed in
many different programs to hold the data that is used by the
program. Task Impact uses Microsoft SQL Server Express 2005, which
is a free and distributable version of this database engine. SQL
Server is part of the Task Impact installation and you do
not have to purchase it, nor do you have to download it separately.
This feature of Task Impact allows for very fast access to
virtually unlimited amounts of data. All Task Impact
data is stored in the Microsoft SQL Server folder on your computer.
If you delete the SQL Server program and its folders, your data will
be lost. (return to top)
Where is my data kept?
All data is kept by default in the Microsoft SQL Server™ database,
which is installed on your computer with the Task Impact program.
You can find the automatic data backups by opening the Microsoft SQL
Server™ folder in the Program Files folder on your hard drive. Open
the folders called MSSQL. Data backups should be in the folder
called Backup, unless you have manually saved them elsewhere.
Please remember that your data is not located here at Task Impact
headquarters. It only resides on your
computer and on any external backup devices on which you have saved
your data. In case of a hard drive failure, flood, fire, or other
computer catastrophe, we recommend frequent backups to multiple
external memory devices to ensure against total data loss. You can
also e-mail a database to yourself to add an extra measure of
external data storage. (return to top)
Do you have a version of Task Impact that is compatible with a
Mac®
Task Impact is a Windows-based program only. We do not have a
version available for Macs®. (return to top)
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